Frequently asked questions
Booking
Who am I buying my ticket from?
Tipptour.com is operated by Allotsys Consulting Kft. We search and compare travel options for you and sell tickets as the commercial agent of the airline or other travel provider, in their name and on their behalf. The journey itself is provided by that company, under its own conditions of carriage.
How do I know my booking is confirmed?
Your booking is confirmed when you receive our booking confirmation by e-mail. The same e-mail, or a follow-up one, contains your travel documents and the invoice. Tickets usually arrive as printable PDFs or mobile tickets with a QR code; for some journeys you receive a booking code to exchange for a ticket before departure.
What should I check when my tickets arrive?
Check every passenger's name, the dates, times and airports straight away. If anything is wrong, write to tipptour@tipptour.com as soon as possible, so we can correct it in time.
Do I need an account to book?
No. An account is optional; it lets you see your bookings in one place. Only adults with full legal capacity can register.
Prices and payment
How can I pay?
By card, on our secure booking page. Payments are processed by Stripe and/or Revolut. Once your payment has gone through, you have paid the travel provider in full.
Are there any fees on top of the ticket price?
We charge a service fee for our work. Its amount is always shown during booking, before you pay. Some payment methods, such as corporate cards, American Express and Diners, carry an extra card fee, and your bank may charge a foreign-transaction fee. Our service fees are not refundable.
Baggage
How much baggage is included?
It depends on the airline and the fare. Before you choose a flight, the details show the included hand baggage, personal item and checked baggage for each fare. Some details come straight from the airline in English; where we translated them automatically, this is marked, and you can view the original.
Changes and cancellations
Can I cancel within 14 days, like other online purchases?
No. For travel services booked for a fixed date, such as flights, the law does not give a 14-day right of withdrawal. Whether you can change or cancel, and at what cost, depends on the fare rules of the airline or provider.
How do I change or cancel my booking?
Contact our customer service by e-mail or phone (see Contact). We forward your request to the provider. For flight tickets, we can only guarantee a change or cancellation if we receive the request at least 24 hours before the flight's scheduled departure, and the provider's own rules may be stricter. For a change or cancellation handled by us we may charge a service fee, in addition to any fee or fare difference charged by the provider.
My flight was delayed or cancelled. What now?
Claims about the flight itself — delays, cancellations, lost baggage — are handled by the airline, under its conditions and passenger-rights rules. Contact us and we will help you reach the airline.
Complaints and your data
How can I make a complaint?
Write to tipptour@tipptour.com. We answer written complaints within 30 days. See also our Terms of Use.
How do you handle my personal data?
We use your data to make and manage your booking and to run our service. The details, and your rights, are in our Privacy Policy.
